Getting FamilySearch website help

To get help from the FamilySearch website, go to FamilySearch. In the upper right hand corner, there is a “Get Help” (a little circle with a question mark in it) icon. Clicking on “Get Help” will produce a drop-down box listing the various ways to find answers to questions and links to “Contact us“. “Contact us” includes Call Us, Live Chat, Send Message or Finding Local Help.

For those who only want to make a quick voice call: Family History Customer Service 1-866-406-1830


There are also new Virtual Research Strategy Sessions available where you can get guided help for research questions which are 20 or 40 minutes sessions via ZOOM with a FamilySearch Research specialist. Genealogical research strategy sessions are free, virtual meetings designed to provide you with research guidance, methodology, and next steps.

Read more here: https://www.familysearch.org/wiki/en/Virtual_Research_Strategy_Sessions


There is always the Family History Guide for free online self training:  https://thefhguide.com/index.html


“In theory I’m anti crastination, but in practice I find I’m often pro.” – Nicholas Gruen


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