The other day I tried to share my tree in Ancestry.com with another Ancestry member. I used the Ancestry user name during the Share steps and it did not work. I have shared my tree successfully in the past and so was confused about what was wrong. I sent a note to Customer Services and received a reply within a couple of hours. I decided to share the answer here in case this has stumped others in the past..
Ancestry has both usernames and display names. Some people choose to show their display name in place of a username which appears to be the case here.
In order to share your tree, you’ll need either the username or email address which she can find when she click’s her display name in upper left corner while she’s signed in and share either of those with you so that you can send the invitation.
” Someone’s sitting in the shade today because someone planted a tree a long time ago.” – Warren Buffet